FAQ
Questions, answered.
Everything owners ask before switching their front office to ORLIVO.
- What is ORLIVO?
- ORLIVO is an AI receptionist for service businesses. It answers your business calls 24/7, greets callers by your business name, understands what they need, checks your calendar, books the appointment, and emails or texts you the details — so you never miss a job while you're working.
- How does ORLIVO answer my calls?
- You either get a new ORLIVO phone number or forward your existing business line to ORLIVO. When a call comes in, the AI agent picks up on the first ring and handles it like a well-trained front desk. You can forward all calls, or only the ones you don't pick up — so ORLIVO becomes your safety net.
- Can I keep my existing business number?
- Yes. You turn on call forwarding with your carrier — all calls, or only unanswered ones — so your customers keep dialing the number they already know. Nothing changes for them.
- Does it actually book appointments?
- Yes — against your real calendar. During the call the agent checks your open times, offers the caller a real slot, and books it. It never double-books: if a time is taken, it offers the next available windows. Bookings appear on your dashboard, sync to Google/Apple/Outlook, and you get a morning run-sheet of the day's jobs.
- How much does it cost?
- Starter is $299/month — one AI agent, 250 included minutes, booking, call summaries, lead tracking, and call details by email. Growth is $499/month — two agents, 750 minutes, calendar sync, human-transfer rules, automated follow-ups, and text confirmations and reminders to your customers. Custom plans are available for multi-location or high-volume businesses.
- What happens if I go over my included minutes?
- Additional minutes bill per minute — 79 cents on Starter, 69 on Growth, the lowest per-minute rate in the market. Your dashboard shows usage in real time and, if you're running high, suggests the plan that would save you money. No surprise bills.
- What kinds of businesses is ORLIVO for?
- Any appointment-driven or home-service business that lives on the phone — HVAC, plumbing, electrical, roofing, landscaping, pest control, cleaning, salons, and more. The agent speaks your industry's language and can be set up for almost any trade.
- Can the agent transfer urgent calls to me?
- Yes. You set the rules. By default the agent protects your time — it takes a message and promises a callback — but for genuine emergencies (a gas smell, flooding, no heat for a vulnerable person) it transfers the call straight to you, showing the caller's real number.
- How long does setup take?
- About five minutes, no technical skills. You describe your business in plain words — services, hours, service area — name your agent, pick a voice, and it's ready. You only pick a plan when you're ready to go live on a real number.
- Is it really available 24/7?
- Yes — day, night, weekends, holidays. Outside your open hours the agent still answers and books callers into your next available times, so an after-hours call becomes tomorrow's booked job instead of a missed one.
- How is this different from voicemail or an answering service?
- Voicemail loses most callers — people hang up and dial the next company. Traditional answering services just take a message. ORLIVO actually has the conversation, qualifies the caller, books the job on your calendar, and hands you a complete record with the callback number ready to tap — all instantly, at a fraction of the cost.
- Can I cancel anytime?
- Yes — no long-term contracts. Cancel anytime from the billing portal and future billing stops. Fees already paid are non-refundable.
Every call answered.
Every opportunity handled.
AI when it makes sense. Human when it matters. Hear how Orlivo answers for your business.