Security
Your customers’ trust,
treated as infrastructure.
ORLIVO handles calls, names, addresses and job details for real businesses. Here is how we protect them — in plain language.
Tenant isolation
Every record belongs to exactly one business, enforced in the application and again at the database layer with row-level security. Isolation is covered by automated tests on every change.
Encryption
Data is encrypted in transit with TLS and at rest by our managed database infrastructure. Recordings and transcripts are treated as sensitive data with restricted access.
Least-privilege access
Team roles — owner, admin, manager, member, viewer — each carry only the permissions they need. Recording playback and billing are restricted to senior roles.
Verified provider traffic
Every webhook from our voice infrastructure is signature-verified and replay-protected before it touches your data. Unverified requests are rejected.
Audit trails
Sensitive actions — role changes, transfer-number changes, configuration updates — are recorded in an append-only audit log that no one can edit or delete.
The AI is not trusted
Our agents can request actions, but the platform decides what executes. Callers can't talk the AI into reading other customers' data or breaking your rules — those boundaries live in the backend, not the prompt.
We build against the OWASP ASVS guidelines and test our own platform adversarially — cross-tenant access, forged webhooks, and prompt-injection attempts are part of our test suite, not just our threat model. Found something? Email security@orlivo.ai.
Every call answered.
Every opportunity handled.
AI when it makes sense. Human when it matters. Hear how Orlivo answers for your business.